Shipping & Returns

Shipping & Returns at a Glance

Here's the quick, friendly version — the full details live in our Shipping Policy and Refunds & Returns Policy.

Made to order: every item is printed fresh in Melbourne — allow 3–5 business days production before dispatch.
Standard Australia-wide: Australia Post, typically 2–8 business days after dispatch (see checkout for current rates).
Express: Australia Post Express Post, typically 1–3 business days after dispatch (see checkout for current rates).
New Zealand: typically 6–12 business days after dispatch (see checkout for current rates).
International: most countries, typically 10–20 business days after dispatch (see checkout for current rates). Any customs duties or import taxes are the recipient's responsibility.
Tracking: every parcel is tracked — you'll get a link as soon as it ships.

Changed your mind? No worries — return standard items within 30 days of delivery, unused and in original condition. You cover return postage, and we'll refund the purchase price.
Personalised & custom items (custom letters, custom colours, custom STL prints) can't be returned for change of mind, since they're made just for you.
Faulty, damaged or not as described? That's covered on every product, including custom items, under the Australian Consumer Law. For a major failure you can choose a refund or replacement; for minor issues we'll repair or replace. We cover return postage for faulty items.
Damaged in transit? Email photos within 7 days of delivery and we'll sort a replacement or refund straight away.