Shipping policy

Shipping Policy

Everything at Formada3D is made to order in Melbourne, so your item is printed fresh just for you. Here's how timing and delivery work.

Production Time

Please allow 3–5 business days for production before your order is dispatched. Custom and personalised items (custom letters, custom colours, custom STL prints) may occasionally take a little longer — we will let you know if so. You will receive a shipping confirmation email with tracking as soon as your order is on its way.

Delivery — Australia

We ship Australia-wide with Australia Post.

  • Standard Australia-wide — typically 2–8 business days after dispatch depending on your location (see checkout for current rates).
  • Express — Australia Post Express Post, typically 1–3 business days after dispatch to most metro areas (see checkout for current rates).

Delivery estimates are provided by Australia Post and are not guaranteed. Regional and remote addresses may take longer.

Delivery — New Zealand & International

  • New Zealand — via Australia Post international services, typically 6–12 business days after dispatch (see checkout for current rates).
  • International — available to most countries via Australia Post international services, typically 10–20 business days after dispatch (see checkout for current rates).

International orders may be subject to customs duties, import taxes or fees levied by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges.

Tracking, Delays & Lost Parcels

All parcels are sent with tracking. If your parcel appears lost or significantly delayed, email us at info@formada3d.com and we will lodge an enquiry with Australia Post and sort out a replacement or refund where appropriate, in line with your rights under the Australian Consumer Law.

Damaged in Transit

If your order arrives damaged, please email photos of the item and packaging to info@formada3d.com within 7 days of delivery. We will arrange a replacement or refund — you will not be out of pocket for transit damage.

Incorrect Addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge re-delivery postage.